Privacy Policy

This Privacy Policy explains how MED DEALER PVT LTD ("MedDealer", "we", "us", or "our") collects, uses, stores, and protects your information when you use the MedDealer platform. It covers the whole platform: the Med Dealer app (used by Medical Representatives and Wholesalers), the Med Dealer Admin app, and the MedDealer admin web panel — all of which are served by a single MedDealer backend. By creating an account or using any part of the platform, you agree to this policy.

1. Who we are

MedDealer is an anonymous medicine-brokerage platform operated by MED DEALER PVT LTD, based in Karachi, Pakistan. The platform connects medicine buyers and sellers in a single, admin-managed group chat where each user is identified only by a system-assigned User ID (for example, "User 12"). An administrator reviews accounts, moderates the chat, and facilitates deals.

2. Information we collect

Account information

• Phone number — verified using Firebase Authentication, a service provided by Google. This is how you sign in.
• Full name
• Alternate phone number — optional
• City
• Role — Medical Representative or Wholesaler
• Company name (Medical Representatives) or business name (Wholesalers)
• Admin accounts sign in with an email address and password instead of a phone number.

Content you create

• Messages — the text you send in the group chat and in private chat with the admin.
• Media — photos, videos, and voice notes you attach to messages.
• Product catalog — Medical Representatives can list products with a name, description, and image.

Safety and moderation data

• Blocks — if you block another user, we record which User ID you blocked so we can stop showing you their messages.
• Reports — if you report a message or a user, we record the report (including the content reported and the reason) so an administrator can review it and act on it.

We do not collect your precise location, your device contacts, or any payment-card information. Deals are settled off-platform between the parties and the admin; MedDealer does not process in-app payments.

3. What other users can see — anonymity

Protecting your identity is the core of how MedDealer works. To other users in the group:

• You appear only as your system-assigned User ID (e.g. "User 12").
• A Medical Representative's product catalog is visible under that same User ID.
• Your real name, phone number, alternate phone, city, and company/business name are never shown to other users.

Your real account details are visible only to the MedDealer administrator, who needs them to review and manage accounts and facilitate deals. There is no private messaging between users — the only private channel is between you and the admin.

4. How we use your information

• To create and manage your account, and to verify your phone number at sign-in.
• To operate the anonymous brokerage group chat and deliver your messages and media.
• To let an administrator moderate the chat and keep the platform safe.
• To facilitate deals between buyers and sellers.
• To send you platform notifications and announcements.

5. Content moderation

To keep trading anonymous and inside the platform, messages are moderated in two layers:

• Automated filter — outgoing text messages are automatically scanned for contact details (phone numbers, WhatsApp links, and email addresses). A message that appears to contain contact details is withheld from the group and sent to the admin for review instead of being posted immediately.
• Admin review — an administrator reviews flagged messages and either approves or removes them.
• User reports and blocking — you can report a message or a user to the administrator, and you can block another user so you no longer see their messages. Reports are reviewed and acted on by an administrator.
• Strikes and bans — repeated attempts to share contact details or otherwise break the rules can lead to a warning, a temporary suspension, and ultimately a permanent ban.

6. How long we keep your information

• Messages — text messages and chat history are kept on our server so your history is available when you sign back in.
• Chat media — photos, videos, and voice notes attached to chat messages are automatically deleted from our server 30 days after they are sent. (The message itself remains in the chat history; only the media file is removed.)
• Product and announcement images — kept until they are removed by the person who posted them or by an administrator.
• Deleted accounts — when you delete your account, we delete the text of your messages; they remain in the chat history shown as "deleted". Your strike history and deal records are kept under your anonymous former User ID as part of the platform's moderation and dispute records, no longer linked to your name or contact details. Full details are on our Account Deletion page.
• Banned accounts — if your account was permanently banned, we keep a one-way, irreversible hash of your phone number (not the number itself) only to prevent banned users from re-registering.

7. How we share information

We do not sell your personal information to anyone. We share information only with the service providers that are needed to run the platform:

• Google Firebase — used to verify your phone number at sign-in (Firebase Authentication).
• Hostinger — our hosting provider; the MedDealer backend, database, and media files run on a Hostinger VPS (virtual private server).

MedDealer contains no advertising, no analytics, and no third-party tracking. We may disclose information if required to do so by law or to protect the rights, safety, and property of MedDealer and its users.

8. How we protect your information

• All traffic between the apps and our server is encrypted using HTTPS/TLS.
• Your login session is protected by an access token that is held in your device's secure storage.
• Your real identity is hidden from other users by design, as described in section 3.

9. Device permissions

The Med Dealer app asks for the following permissions. You can decline or revoke them in your device settings; some features will not work without them.

10. Children

MedDealer is a business-to-business platform intended only for adult professionals in the pharmaceutical trade. It is not intended for anyone under 18 years of age, and we do not knowingly collect information from children.

11. Your rights and choices

You can:

• Access and update your account details from within the app.
• Request deletion of your account — see the Account Deletion page.
• Contact us with any question about your data at support@meddealer.pk.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may also be communicated through the app.

13. Contact us

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